There are three and a half lakh cases pending to be resolved in various consumer courts in the country at the end of April this year. Uttar Pradesh (UP) followed by Maharashtra and Rajasthan had the highest number of cases pending in their respective states.
The backlog of cases has been rising by about two percent every year since 2005 even as the number of consumer applications filed for redressal has grown from 23.5 lakh until December 2005 to 35 lakh until April 2011, representing a near 50 percent increase.
The growth in consumer complaints shows growing consumer awareness about their rights as much as it raises doubts over the efficacy of India being billed as the prime destination for global consumer brands.
A ZRG study of the official data at the Consumer Affairs Ministry shows that UP topped the list of pending cases with about one lakh consumer complaints pending to be heard.
Best and worst states in respect of pending cases in consumer courts are:
Five Best States in 2011
Lakshadweep – 7
Sikkim – 16
Daman & Diu – 23
Andaman & Nicobar Island – 33
Arunachal Pradesh – 40
Five Worst States in 2011
Uttar Pradesh - 110774
Maharashtra – 35338
Rajasthan – 27557
Haryana – 27425
Gujarat – 23341
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