Bank with fastest complaint resolution

Nowadays almost every one has a bank account and, most of us use their services on a daily basis. At times their are issues and problems for which you need to contact the bank for a solution. But have you ever thought how customer friendly is your bank?

Does it treat you royally or does it give you a royal ignore? You would get a fair idea when you approach it for availing a product or service, but a bigger yardstick is how it treats you, when you confront it with your grievances.

A new report by Outlook Money takes a look at the preception of customers. Of all the banks only 15 were shortlisted for the study.

Of the shortlisted banks, two were from the private sector (Axis Bank and HDFC Bank) while the rest were from the public sector (Allahabad Bank, Bank of Baroda, Bank of India, Canara Bank, Central Bank of India, Corporation Bank, Indian Bank, Oriental Bank of Commerce, Punjab National Bank, State Bank of India, Syndicate Bank, UCO Bank and Union Bank of India).

All the banks have layed down a detailed complaint resolution system. However, having a system in place is one thing and ensuring that the system is effective is another.

Central Bank of India emerged at the top in terms of speedy complaint resolution followed closely by HDFC Bank. Corporation Bank and Axis Bank were placed third and fourth. You can read the complete report here.