If one goes by the number of cases filed in consumer courts in Bihar and West Bengal, these two states are at the bottom of the chart when it comes to consumer rights in the country.
According to data compiled by National Consumer Disputes Redressal Commission, till December 2010, these states were way behind other states with similar size and population in the number of consumer cases filed.
Uttar Pradesh, Maharashtra, Rajasthan, Haryana, Punjab, Karnataka, Kerala and Andhra Pradesh rank high in consumer awareness.
On the other hand, the commission said UP, Maharashtra, Haryana, Orissa, Punjab, Gujarat and Bihar account for almost 80 per cent of the total pendency of old cases. “
The seven sister states in the north-east have a very low registration of consumer cases. The lowest among them is Sikkim, with only 297 cases filed since the consumer courts were set up.
Among the Union territories, Delhi has the highest number of consumer complaints, followed by Chandigarh. This is the reason that Chandigarh has two district Consumer Disputes Redressal Forums.
Despite its tiny size, Chandigarh has received 42,245 cases in its district forums since inception, and 11,091 cases in its Consumer Disputes Redressal Commission. The disposal rate of complaints is above 90 per cent in both Delhi and Chandigarh.
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